Brilliant Control Offline

On the Brilliant Command Center, when a Brilliant Control in a Unit has not been responsive in over 30 minutes, the Device card for that Control will show a status of OFFLINE in red (see below). 
Brilliant Command Center will continue to attempt to connect to the Brilliant Control, but the property manager on-site may need to access the unit to reconnect the Brilliant Control

Steps to Reconnect the Brilliant Control to remove the Offline Status: 
1. Check that the device has power and has been installed in the unit.

2. The device has disconnected from Wifi, please see our support article to Troubleshoot Wifi Connection Issues

Third-Party Integrations Offline

Brilliant Control(s) in each unit are able to detect if a third-party device like a thermostat or lock has not been able to connect to the Brilliant Command Center. The following will be displayed for each scenario: 

When some of the Third-Party Devices appears to be offline: 

The Integrations Card, will display the number of Devices that appear to be offline. 

When the Property Manager clicks on the Integration card, they can see exactly what device(s)appear to be offline

When all of the Third-Party Devices appears to be offline: 

There are two scenarios when all third-party devices appear to be offline. 
The first is when all third-party devices are not able to connect to the Brilliant Command Center and will be displayed showing all devices as offline on the Integrations Card (see example below)

The second is when all of the Brilliant Controls in the Unit are Offline and the Brilliant Control will not be able to tell the Brilliant Command Center which of the third-party devices are offline. 

This will display a status of UNRESPONSIVE on the Integrations Card (see below)

When the devices are Unresponsive, please check the connectivity of all of the Controls in the unit.