If your lights are not turning on but your faceplate is working, it may be an issue with the Safety Disconnect Plunger.
To diagnose, please:
1. Carefully remove the faceplate if it’s not removed already
2. Refer to this photo
3. Hold down the small white button (“safety disconnect button”) below the light button
4. Press the light button while you are holding down the “safety disconnect button.”
If your light is working while you do this, this means there is a minor problem with the plungers. We have encountered this, and are working to correct it.
Please contact our support team and we will work towards exchanging the base of your device.