Brilliant Max includes Premium Support: a faster response commitment, a dedicated support contact, a proactive WiFi check, and support agents who can fix many issues remotely.
What is included
- A 12-business-hour response commitment. We guarantee a response within 12 business hours. This is a response time, not a resolution time. How long a fix takes depends on the issue.
- A dedicated Support Concierge. A member of our support team is assigned to you and handles your follow-up requests, so you are not starting over each time you reach out.
- A WiFi Analysis service. We proactively run an analysis of the WiFi and connectivity in your home and share tips to improve it.
- Remote fixes. Brilliant support can resolve many issues remotely, without an on-site visit, including reconfiguring Brilliant devices, re-associating sliders that lost their pairing, renaming devices and loads, and assigning or moving devices between rooms.
How to get help
Reach out to Brilliant support by phone or email, or through the Brilliant app. As a Brilliant Max subscriber, your requests are handled by Premium Support and your Support Concierge.