Resideo Total Connect 2.0 Unsupported Security Panel

Here are the reasons why you can not connect your Total Connect 2.0 Security panels to Brilliant and how to resolve them.

 

Panel is not supported

This means that your panel type is not supported. We currently support Resideo Pro-Series, Vista, and Lynx security panels. We are actively working to support other Resideo panels.

 

Firmware is below v3.5 (Pro-Series panels only)

This means that the firmware version of your Pro-Series Resideo security panel is under version 3.5. Please contact your security dealer about updating your firmware version. You can find which firmware version you are on by following the instructions below.

  1. Select Tools in your Pro-Series security panel settings

  2. Select System Information

  3. Tap on General to view your firmware version

 

The PIN is not set up

This means that the PIN/ user code associated with your account is not set up, the setting “Enable User Code Sync“ is disabled, or the setting "Prompt for user code" is enabled. Please follow the instructions below.

 

To enable the setting “Enable User Code Sync" and disabled the setting "Prompt for user code"

  • iOS app: Touch More at the bottom of the Home screen

  • Android app: Touch the menu at upper left
  • Select My Profile

  • Select gray toggle for Prompt for user code (This means the system will still prompt for the user code for disarming but not for arming actions)
  • Select blue toggle for Enable User Code Sync

Screen_Shot_2022-05-12_at_12.17.20_PM.png

 

To set up a Resideo security panel PIN

Settings/Changing other users' PIN is restricted to the System Administrator and User Administrators.

 

You must be logged in to the mobile app as an Administrator.

  • iOS app: Touch More at the bottom of the Home screen

  • Android app: Touch the menu at upper left
  • Select Settings and then Users

  • Touch the name of the user whose security code you want to change (or set for the first time)

o   NOTE that touching the user's name is different from ticking the checkbox next to it

  • Scroll down to the Access area

  • Select the Location where you wish to change or set the person's user code (You can touch SELECT ALL to tick each Location's checkbox.)

  • If you're assigning this user a code for the first time, you will find the User Code field empty. Tap the screen in the User Code field to call up the keyboard and enter a unique 4-digit or 6-digit numerical code (one that hasn't been assigned to another user)

  • Tap the button for the option Apply code to this location only OR the option Apply code to all selected locations.

  • Touch the Save button

Screen_Shot_2022-05-05_at_5.15.09_PM.png

 

On the website

  • Log in to the Remote Service as an Administrator

  • On the left side of the screen, select Users

  • Click on the user whose security code you want to change (or set for the first time)

  • On the user's page, locate the Access area on the right

  • Use the  arrows to expand the information displayed for each Location. The arrow switches to  when full information is displayed

  • Choose the Location where you wish to change or set the person's user code

  • If you are giving this person a code at a certain Location for the first time, click that Location's checkbox to add the person as an authorized user of that system

  • Click CHANGE USER CODE (or ADD USER CODE if you're creating a code for the first time)

  • Enter the desired code and don't forget to SAVE your changes

 

Helpful?