Contacting Support

If you have an issue not listed as a known issue please contact our support team.  


  1. Press the settings option from the bottom tray of menu icons. Screen_Shot_2019-02-17_at_10.48.11_AM.png
  2.  Select "Contact Demo Support" when prompted.
  3. If you are not connected to wifi, you will be prompted to do so here. 
  4. Follow the prompts to enter in your personal information. 
  5. Upon submit you should receive a confirmation email and be contacted by a member of our support team shortly. 

If you do not have access to wifi... 

A member of the Brilliant engineering team may ask you to provide them with identifying information about your Brilliant Demonstration Kit. When prompted to connect to wifi in the support flow, rapidly tap the header CONNECT TO WI-FI to reveal information about the kit. 

Screen_Shot_2019-02-17_at_11.34.28_AM.png                             Screen_Shot_2019-02-17_at_11.34.35_AM.png