Ordering & Shipping FAQ

What payment types do you accept?

  • We currently accept Visa, MasterCard, Discover, and Visa. We also accept PayPal and Amazon Pay.

What types of addresses can you deliver to?

  • Brilliant ships to any address within the U.S., U.S. Territories (Puerto Rico and Virgin Islands), Canada, and any APO/FPO/DPO address.  You must select FedEx SmartPost for shipment to APO/FPO/DPO addresses.  FedEx Ground or Express shipments cannot be delivered to APO/FPO/DPO addresses.

Why is a signature required for delivery?

  • For all orders shipped via FedEx, except SmartPost, we require a signature upon delivery to prevent porch theft. This is to help protect your purchase and avoid the hassle of an investigation into any package theft. SmartPost can only be used for orders <$500.

How can I change or cancel my order?

  • Once you place an online order on the Brilliant store, you have a short time to cancel or make changes on the order details page. This is because we send all new orders to our warehouse to be packed for shipping as soon as possible.
  • If enough time has passed and your order can’t be canceled or changed online, you’ll need to contact Brilliant support to change your order. 

What types of delivery speeds are available?

  • We have several options for delivery speed. Please refer to the chart below.

Domestic Shipping

Shipment method

Estimated delivery time


FedEx SmartPost

Typically in 2 – 7 business days based on distance to destination; no service guarantee

US residences; P.O. Boxes; and APO, FPO and DPO destinations; shipments valued at <$500.

FedEx Ground

1-5 business days (3-7 business days for Alaska and Hawaii) based on distance to destination

Delivery between 9am and 8pm, Mon-Sat; US residences

FedEx Express Saver

3rd business day by 4:30pm to most areas (by 8pm to residences)

48 continental states only; residences and businesses

FedEx 2Day

2nd business day by 4:30pm to most areas (by 8pm to residences)

48 continental states; 3rd business day for certain shipments to Alaska and Hawaii

FedEx Standard Overnight

Next business day in the afternoon by 3pm to most areas and by 4:30pm to some rural areas (by 8pm to residences)

All 50 states


International Shipping

Shipment Method

Estimated Delivery Time


FedEx International Ground

Typically in 2 – 7 business days based on distance to destination; by end of business day

Canada only

FedEx International Economy

Typically in 2 – 3 business days

Canada and Puerto Rico only

FedEx International Priority

Typically in 1 business day

Canada only

When will my order ship and arrive?

  • Please note that we do NOT ship the same day the order is placed.
    • For any order placed before 5 PM Pacific, the order should ship out the next business day. Ex. If an order is placed on Monday before 5PM Pacific, it should ship out on Tuesday.
    • Orders placed after 5 PM Pacific should ship out 2 business days afterEx. If an order is placed on Monday after 5PM Pacific, it should ship out on Wednesday.
  • Packages will not be in transit during the weekend.
    • For example, if an order is placed on Thursday before 5 PM with Overnight shipping, it will ship out on Friday, and arrive the next business day, which would be Monday. Please refer to the chart above to calculate your estimated package arrival.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.
    • Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Do you ship internationally?

  • Yes! We ship to Canada and U.S. Territories (Puerto Rico and Virgin Islands).
  • Please note that for international shipping, Brilliant is not responsible for any customs and taxes applied to your order. All fees (i.e., duty, tariffs, taxes, etc.). imposed during or after shipping are the responsibility of the customer.  FedEx may require a credit card for payment of any duty, tariff or taxes owed in order to release shipment.
  • You can refer to the chart above to learn more about international shipping options and speeds.